To best understand Interstate Worldwide Relocation Service's unique offerings, below is a brief overview of each company's services, role, and their point of distinction.
Interstate Moving and Storage: Local, national and international moving and storage services for individuals, companies, the military, and government agencies. Ten time award recipient of quality award for customer service by the DoD.
Interstate Van Lines: Household, industrial, and office moving services throughout North America. Awarded 2010 AMSA Safety Award for outstanding performance in driver safety.
Interstate Logistics: Warehousing, transportation, distribution, and supply chain management services with DSS SECRET Security Clearance.
Interstate Relocation Management: Comprehensive departure and destination relocation services for companies, government agencies, and their employees. Ranked #1 by GSA Customer Service Index for International Relocation and ranked in the top tier of domestic relocations.
Interstate International: International origin, destination, and export control services for corporate relocations and commodities shipping. Holds and maintains ISO 9001:2008 Certification.
Since 1943, we have built a reputation for trust and value by consistently providing Top Hat Service, meeting the unique needs of each customer, promoting excellence in all we do, and requiring on-going training for all employees.
Our drivers, movers, and packers are the most thoroughly trained in the industry. All candidates must undergo a rigorous 80-hour training program for new team members. Those who complete and pass the training program are professionals who take our commitment to quality as seriously as we do.
One of Interstate's many industry innovations is our two-bedroom, fully-furnished "Talking Training House." Our movers and packers complete a large portion of their training within the walls of this house learning the best way to wrap and pack valuables and the correct way to lift and move furniture.
Interstate Worldwide Relocation Services provides national and international moving, storage, logistics, and relocation services built on quality, innovation, and training.
Through our commitment to customers, employees, and associates, Interstate Worldwide Relocation Services will be recognized as a leader in quality service, innovation, financial stability, and community service.
No matter where you are going- around the corner, across the country, or overseas- Interstate has the experience and expertise to safely and securely deliver your furniture and household items. Our focus on Top Hat Service means we understand we are moving personal belongings and lifelong memories for our customers and strive to deliver excellence in all that we do.
Interstate and its affiliated companies provide our customers with worldwide relocation services of the highest caliber. We refer to this distinct standard, which was created by our founder Arthur E. Morrissette in 1943, as Top Hat Service.
Three characteristics define Top Hat Service: Quality, Innovation, and Training.
Quality. We are dedicated to providing the highest level of quality services to all of our customers without exception. Top Hat Service represents a daily focus on delivering excellence, which we define as performing the fundamentals of customer service to the best of one’s ability.
Innovation. As part of our commitment to providing Top Hat Service, we pledge to be at the leading edge of training, methods, and technology in order to provide total customer satisfaction, increase our market share, and earn long-term profitability.
Training. Top Hat Service can only be accomplished with a highly trained and experienced team that is recognized and compensated for their quality work. We regard the personnel who make up our team as our primary asset, and we treat each one as family. We firmly believe that a family of motivated and caring professionals will always provide Top Hat Service.
Top Hat Service Guarantee
Interstate guarantees a quality experience for all of our customers. We operate under the belief that:
Quality is the superior characteristic of a product or service that distinguishes itself from others by fully satisfying its intended purpose.
Quality is determined by the customer.
Quality is delivered by every employee of the organization.
Employees deliver Quality when:
They have a clear understanding of what is expected of them.
They are trained and encouraged to achieve their full potential.
They are presented with opportunities to use their natural abilities.
They are provided with feedback on their performance and are recognized for their accomplishments.
They fully realize that what they do makes a difference.
Packing & Storage
Interstate’s moving teams follow a stringent packing policy to protect all non-fragile and fragile items in specially designed cartons. Our professional packing services not only save you time, but they also significantly reduce damage to your household items and the hassle of claims. Feel secure shipping your:
Flat screen TVs/monitors
China dinner service
Interstate UltraPak ™ is our proprietary packing methodology that was developed to provide maximum protection for your fine wood furniture, upholstered pieces, and appliances. We wrap and pad each item individually in your home before moving it, and we also shield your walls and doorways for additional protection.
Become an expert packer yourself! Sign up for a training class to learn the Interstate way of packing, or download Tips for Self-Packing to learn the techniques we have developed over the years.
Interstate's state-of-the-art storage facilities offer 24-hour temperature-controlled storage vaults, customized containers, and a proprietary inventory control system Warehousing & Distribution to track your belongings. We offer a wide range of storage options to accommodate both temporary and long-term storage needs.
We are experienced at accommodating moves with unique storage requirements. If your situation has weight restrictions, unforeseen moving expenses, or other factors that do not allow for an entire household to be relocated simultaneously, we can provide storage for all or part of your household, whether it is temporary or for an extended amount of time. Your household goods will remain safely stored in our secure facilities until you are ready to accept full delivery of your belongings.
Interstate’s reputation for quality and professionalism have made us America’s favorite moving service since 1943. Complete our Moving Estimate form or call 800.745.MOVE (6683) to learn how we can take your move further.